Does lean healthcare improve patient satisfaction?

In a recently published article in BMJ Quality and Safety, Pokinska and colleagues did not find improved patient satisfaction in Swedish primary care centers that had implemented lean. The authors used mixed-methods to examine lean implementation and its impact on patient satisfaction. Two qualitative case studies in primary care centers with well established and successful … [Read more…]

Annotated Bibliography – check out the latest update!

We’ve just released the newest update of our Annotated Bibliography of studies on lean in healthcare. Expanded with an additional 38 articles, we also added a new section: “Primary Research on Lean Tool Development, Testing, and Validation in Healthcare.” Download the expanded Bibliography or just the newest additions HERE.

Population Health Lean management system

A new article [download pdf] by Tomás Aragón and Barbara Garcia describes Population Lean Health, an organizational change management system developed at the San Francisco Department of Public Health. The system integrates lean tools focused on process improvement such as PDSA thinking and A3 development with results-based methods that ensure strategies are based on shared … [Read more…]

Quote of the Month: What do you think?

In a recent article in the Harvard Business Review (‘Health Care Needs Real Competition‘), Leemore S. Dafny and Thomas H. Lee argue that “….the management skills for transforming care delivery have not developed. Healthcare leaders have not learned how to achieve consensus quickly, overcome cultural resistance to change, or nurture high-performing teams. They have not … [Read more…]