Does lean healthcare improve patient satisfaction?

In a recently published article in BMJ Quality and Safety, Pokinska and colleagues did not find improved patient satisfaction in Swedish primary care centers that had implemented lean. The authors used mixed-methods to examine lean implementation and its impact on patient satisfaction. Two qualitative case studies in primary care centers with well established and successful … [Read more…]

Annotated Bibliography – check out the latest update!

We’ve just released the newest update of our Annotated Bibliography of studies on lean in healthcare. Expanded with an additional 38 articles, we also added a new section: “Primary Research on Lean Tool Development, Testing, and Validation in Healthcare.” Download the expanded Bibliography or just the newest additions HERE.