Does lean healthcare improve patient satisfaction?

In a recently published article in BMJ Quality and Safety, Pokinska and colleagues did not find improved patient satisfaction in Swedish primary care centers that had implemented lean. The authors used mixed-methods to examine lean implementation and its impact on patient satisfaction. Two qualitative case studies in primary care centers with well established and successful … [Read more…]

Population Health Lean management system

A new article [download pdf] by Tomás Aragón and Barbara Garcia describes Population Lean Health, an organizational change management system developed at the San Francisco Department of Public Health. The system integrates lean tools focused on process improvement such as PDSA thinking and A3 development with results-based methods that ensure strategies are based on shared … [Read more…]